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Today I was contacted by Kristen from the customer service team from GetAroom in response to a complaint that I had made about a hotel booking.
The team at GetAroom must take their customer relations response very seriously, because the issue I had with my booking was treated with genuine concern and not just lip service, I cannot fault their commitment to their customers one bit, which is outstanding.
I will definitely be using them again for my next trip overseas.
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Michael, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom