Michael K.

This was one of those nightmare consumer experiences.
1) The worst was that the first time the shirts were shipped to me, some of the type (our tagline) wasn't visible because it was gray type against a gray shirt. The type was easily legible on the online design tool. I understand that tolerances of shirt and ink color may vary, but expect they would have caught this issue with my design or during the printing process. Instead they mailed me 120 shirts, which I then had to take through a return process (get RMS approval, repack, and take to the UPS store). Three hours of my time. Zazzle was fine about taking the return. So be real careful that you have strong differences of color between your print colors and the shirt color.
2) The shipping was slow. The website talks about shipping times, so I thought I'd get my shipment in the specified shipment time which was 4 days. It doesn't talk about printing time which was weeks. So given that they eventually shipped, I returned, and then they shipped again; the time was a month before I had the shirts that I could use.
3) I talked with numerous customer service people over the course of the month as I was trying to see when I'd get my order. They were very friendly, and they gave me the impression they were on the case for me, but the shipments still didn't happen.