Michael K.

After I renewed a subscription (with a real credit card having a zero balance on it), Segpay decided to cancel the transaction? Why? No reason given. I tried again and I was totally blocked by Segpay. I complained, a lot. Then I was told my case was being turned over to the "fraud" division. No fraud had been committed. Still, Segpay demanded to see scans of my driver's license and credit card. This had now been going on for over a week. No response, so I emailed Segpay. Two days later I get an email saying everything was okay now. Nope. Segpay totally lied. I escalated. I emailed every ten minutes until finally things were made right. How is this good customer service? Lie and defraud customers until they $#*! so much? Really, I think it's Segpay committing the fraud.