Michael G.

The product was much smaller than the website picture would lead you to believe. That and it completely didn't work due to the size and choice of materials.

Customer service was non-existant. Here's their response:

Christel Maurmair (Shapeways)
Nov 15,2022, 09:20 GMT+1

Dear Michael,

Thank you for writing in.

I've found your order *******. This model was printed accurately, based on the designer's model file. In this case, a reprint would lead to the same result.

I'm sorry I am unable to provide a reprint or refund for this product. I recommend reaching out to the designer as they may be able to offer a resolution.

To clarify, we at Shapeways specifically handle the manufacturing and delivery aspect. All products on our marketplace are owned and sold by independent designers. Here is a direct link to this designer's page, where you will see a "Contact the Designer" button. Please note that for this you need to have a Shapeways account.
https://www.shapeways.com/product/QK7MEE3NF/desktop-guitar-pick-holder?key=296ca8fb79b1c9a*******acfa14f1a8b

If you have any trouble getting in touch with the designer, please let me know.

Best,
Christel
Customer Service Representative [EU based]
www.shapeways.com