I was terribly disappointed with this service and the response I received from the group. The resume was mediocre, and I let the group know about what I expected their service to be. It was then I received a note from the resume writer who said that she was paid for writing, not talking with me. A resume service not interested in getting to know their clients to produce the best possible product? I recommend your users find a service which actually cares about their customer's success.
Thanks for letting us know about your experience, Michael. We strive to provide a top-notch experience for every client, so we were disappointed you thought our service was unsatisfactory. Please note that immediately after you placed your resume order, you received a message from your writer informing you that you could contact her at anytime to discuss your new resume, and your resume was then completed and sent back to you within one day.
Due to our commitment to customer service, we offered you unlimited revisions to the resume for 30 days, which you chose not to take advantage of. Upon learning that you wanted to speak with your writer, we also offered you a free service upgrade and a 30-minute phone conversation with our writer. Similar to every client we have worked with during our 17 years in business, you were also given the opportunity to call our customer service hotline 1-800-466-3076 at any time.
We look forward to ensuring your resume benefits from our 98.4% success rate if you change your decision about continuing to work with us. We are here to help but we also need you to communicate with us.