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2 Weeks into the process I received and email that I needed to pay an $80 upgrade to my Sunglass order. I paid the extra upgrade. A few days later another request was made for additional similar upgrade on the same sunglasses. I then finally got another message that the sunglasses were to big to fit my prescription. I'm 3 weeks in and my regular daily wear glasses from the same order have not even shipped. I canceled both pair of glasses. This has to be some of the poorest internal company communication ever or a total scam!
Michael G.'s review of GlassesUSA earned a Very Helpful vote
Michael hasn’t received any thanks yous.
Empty.
Trying to speak with anyone concerning my order and its delay was impossible. While i was able to...
Dear Michael,
We are sorry to hear that you experienced difficulties with your order. At GlassesUSA.com, we are committed to ensuring that our customers’ needs are being met. We regret not notifying you of the two upgrades required to fulfill your order at the same time, thus, prolonging the production process.
We want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of the process.
Yours truly,
GlassesUSA