After I ordered I was looking at the reviews and many complaints but I would have to say that just flowers didn't upset me, I had saved a young lady in a car accident and ordered her some flowers to give her some comfort and let her know that we were here thinking of her, and had flowers expressed to her, had no problems with the delivery, the arrangement came a little different but was expected, as each Florist may have different flowers or out of flowers but they came better than what I ordered, Good Job!