Ordered the expensive TV (to me anyways) and seemed like 30 mins later got a call thinking it was a telemarketing number. But it was a super nice voice on the other end wanting to confirm my order and letting me know the process to expect from the shipping company. I was shocked and actually loved the follow up. Felt personable. Ordered my 100 pound TV on a Saturday, and had it in my house and on the wall on a Thursday. Couldn't have asked for a better.