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After providing evidence to Abadak that FedEx was the company at fault (FedEx had loaded up the Tarps I had purchased on their trucks 3 consecutive days in a row and never delivered the products. Doesn't make any sense why they would load up a product for three consecutive days and never make the delivery unless they had issues finding the correct house.) It wasn't until I sent customer service an email containing the FedEx tracking information that the manager of customer service realized that their very well might have been a problem delivering the first set of Tarps to my house. After evidence was provided, they decided to send out another set of Tarps to a FedEx location near me where I went and picked them up.
I'll admit that I think the customer service could have been better at handling this situation, but ultimately they did the right thing once provided a little more evidence. Tarps have arrived and were picked up without an issue. Thanks to all involved in rectifying this problem.
Ordered (10) 10 x 20 tarps from this company and they sent the product out for delivery via FedEx. Tarps never made it to my house. FedEx says it was delivered according to their GPS. FedEx has been dropping off packages to surrounding towns with the same address as me not realizing that they are in the wrong town. Called Abadak to let them know that I never received the tarps and they basically said according to FedEx, they delivered it... Problem being is that there are multiple towns around me that have the same address! Abadak said there is nothing they can do and to have a nice day... I am now out over $200.00!
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Awesome services and products. I bought some of the products from this vendor and was pretty...
Good afternoon Michael. My name is Michelle, and I'm the Customer Service and Sales Manager. I have been attempting to reach you regarding a resolution to this matter. Please contact me at your earliest convenience to discuss. I have sent you a private message with my contact details.