Michael C.

I've been using Grubhub for years and am finally done with them. I ordered a taco meal which arrived with no shells. After talking with customer service I was offered a $1.00 refund for the shells regardless of the fact that the entire point of the meal was held together by the inclusion of the shells. So now I had a salad basically. Not an appealing salad either. I have literally spent upwards of 15k to 20k thru Grubhub as I have used the service between 5 to 10 times a week because of my work schedule for years now. This is not the first time I've had issues either. I was basically told to bad regarding my order and when I asked to speak to someone who could into this further with me I was flat out told no. The customer service has gotten progressively worse over the years which I find confusing since there is now an abundance of options for other services to use everywhere, which is exactly what I will be doing from now on. Their loss.