Michael B.

They won't refund a cancellation of renewal of service. For those living in Quebec the Consumer Protection Act requires they give between 60 and 90 days notice of renewal. They send out 15 days before hand this is not respecting regulations. They must refund and accept cancellation from a client requesting this. There claims of this internal policy of not refunding is not valid and not the law. This still gave me a hard time refunding me with me explaining this law.

http://legisquebec.gouv.qc.ca/en/showdoc/cs/P-40.1

214.5. The merchant may not demand payment for services of which the consumer was deprived during the repair of goods supplied free of charge or sold to the consumer on the making of the contract or during the term of the contract, if
(1) the goods were given to the merchant for repair while they were still under warranty and the merchant did not provide a replacement free of charge;
(2) the goods are necessary for the use of the services purchased.
Likewise, the merchant may not demand payment for services of which the consumer was deprived during the repair of goods leased from the merchant for the use of the services purchased.
2009, c. 51, s. 11.

214.6. The consumer may, at any time and at the consumer's discretion, cancel the contract by sending a notice to the merchant. The cancellation takes effect by operation of law on the sending of the notice or the date specified in the notice.
The total of the charges the merchant may then claim from the consumer, other than the price of the services provided to the consumer calculated at the rate provided in the contract, constitutes the contract cancellation indemnity. For the purposes of this paragraph, a service contract or a contract for the lease of goods concluded on the making of or in consideration of the service contract forms a whole with that contract.
2009, c. 51, s. 11.

The charge a full year with refund I never asked to be put on a renewal. I call as soon as I saw the charge they refused to refund me and said I have to pay for the entire year, a service I never used. Very rude on the phone too. It's a racket and they are like mobster stealing money from people.