Purchased an "accessible" controller for my disabled son a year ago. After ten months the d pad stopped working. I contacted Evil and they said it was covered by warranty and send it to them for free repair. I used tracked delivery to send it to them. After two weeks they sent me an email that my "ticket was closed" and I could rate their service. Well no controller has come back, and no response to my email queries. They probably sold my son's controller to some other dupe.
I would have been better off trying to fix it myself.
Stay away from Evil.