Michaela J.

If I could give zero stars, it would be zero. This place is a complete scam. I placed my order for an essay. I requested 12 hour turnaround. As soon as I got an elusive message in their "instant messaging" service that said,
"Tina
Please be informed that we have received the payment for your order *******.
As we need to double check some details with you over the phone please tell us when it is convenient for you to receive a call or get back to us as soon as possible, otherwise, your order will be set ON HOLD
In case of any questions please feel free to contact us 24/7.
grademiners.com"

Had I not seen it or been notified otherwise, I would have missed the deadline leaving them to keep my money without providing service. Once I did see it I called them. I was transferred around & until I was connected with their customer service shift lead to "verify my billing information", even though I used PayPal. No need to verify billing information as it is directly paid via PayPal. When I questioned why she need to verify, I was told, "In case your information was stolen." There is no reason to verify payment information that has been already provided. I questioned her intentions & then she backed up to say that she was confused, the information didn't match. I told her to issue my refund immediately, she told me she couldn't. Luckily I used PayPal and have reported them. This is a scam and they were trying to garner personal information from me, in addition to attempting to take my money without providing product. Their customer service department is uneducated & combative. This speaks volumes to me about the kind of product I would have (or not as it would have been) received.