Mia T.

I love ASOS's clothes, but their customer service is ABYSMAL. I was on two online chats with two different representatives for an HOUR, an got absolutely nowhere. I had purchased one-year Premier Shipping for $15, and when I purchased my clothing order, it said "Premier Shipping Active" in the checkout. When I received any order confirmation however, the delivery date was with standard delivery. I reached out to ASOS through chat (because, annoyingly, they do not have a phone number) and received absolutely no help at all. I waited up to TWENTY MINUTES for a response at times, and at other times the customer service agent literally answered a question of mine by copying and pasting a line from the ASOS website. The rep said that he was "transferring my query to a team of specialists"---aka passing the baton and trying to get rid of me--and could not give me any timeframe as to when they would contact me. When I became frustrated, the customer service rep ENDED THE CHAT. Completely unacceptable customer service. I spend a lot of money on their website, and I expected better than this; they treated me like an annoyance, and didn't help solve my problem due to their horrible customer service.