M H.

Scammers, liars and not trustworthy... If you want to waste your money, time, and deal with unprofessional technicians then choose SMC.

There's no proof of what parts were bought/replaced or if they were genuine or not. No pictures or invoice from "official distributor" or parts "supplier" for the parts. They only share their own invoice which they can write anything in it. It does not include the official part code or name of the items.
The most critical point, the main concerns that I had with my car that I clearly mentioned on the comments while booking where never fixed or diagnosed. No agent spoke of it, nor did the health check or report even mention it. All the parts that were highlighted or needed to be replaced had nothing to do with my main concern or why I even booked a service in the first place!
It's clear that SMC was just following a standard of services without treating every customer on a case by case basis or taking a customer's comments into consideration.
Now I must take the car to another service center to check my main concerns as I feel I only wasted time and money with SMC.
When the complaints department and technical person called me, I asked for a refund they ignored my request. I even told them I will raise a complaint to DED consumer rights, he carelessly said go ahead do what you want.