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m g.

  • 1 Review
  • 1 Helpful Vote
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Experience: Clothing & Fashion, Shopping

Member since December 2018

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1 Review by m

12/4/18
I placed an order with Target.com on November 27th and was told my order would be delivered on November 29th because I had qualified for free 2-day delivery. I waited and waited and waited ... I called the company on December 3rd to check on the status of my order and was told they didn't know what had happen but someone would contact me in 24 hours. I was given a case number. 24 hours later, no call. I tried contacting the site again (via chat) and the agent simply disconnected me when I asked why no one had contacted me and asked that my order be delivered Today. I called the customer support number and asked to speak to a manager. I was placed on hold for over 20 minutes and finally was disconnected from the call. I called again and this time I was finally transferred to a manager, Julia. Not a very helpful person at all! Instead of offering SOLUTIONS, or apologizing for the problems I was experiencing, Julia simply said that the RESEARCH team in charge of figuring out what was the delay in my order was really behind and she couldn't really tell me when they would call back. Probably at least 72 hours ... She told me I could re-order the item for store pickup (at a much higher price of course). She offered no real solutions and basically just sighed loudly because apparently, I was being an inconvenience! When I asked what she did for the company she told me she was a CUSTOMER SERVICE manager ... Well forgive me then for expecting better service from Target! I WILL NEVER AGAIN order anything from Target.com

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