Sytrx R.

Order placed and fully paid for but not until I chased them two months later was I advised that the product was out of stock. I substituted my order for a different product which was duly despatched however upon arrival was subject to import duty in excess of 100% of the purchase price which was never explained in advance. I requested cancellation of the order and a full refund which was agreed to but only after the product had been returned to their warehouse by their own nominated courier. Four months later this has still not been confirmed and the company is now not acknowledging or responding to my emails. Also impossible to phone the so called customer service department as the number is permanently unmanned. Based on my experience would recommend not dealing with this organisation.