Please disregard all the negative reviews lol. They did get back to their customers, but it may takes some days depending on the urgency, as you also know they suddenly have like tons of complaints so they were super busy to solve those, I recommend that you guys don't just read review here, Read on SSENSE social media page and click on those negative comments and see those profile, most of them are shady fake profile. I'm glad that I gave them a go and I received my item in perfect condition :) They ship the next day after I placed the order even though it was weekend. Also I read that many orders got delayed in the past few weeks because Canada was on a strict lock down, which is understandable that they don't have enough man power. I think everything are back to normal now. Great website, great customer service, they way they reply my email was polite, pleasant, immaculate and very professional. Nina even went extra miles and provided extra information which is very useful in email. Great discount too. Just hope that they could offer free international shipping sometimes hahaha.