I have ordered from this company 3 times now and have never been disappointed! I LOVE the product-I have many cats and dogs-and it is the best thing I have ever used to remove, yes, remove the odor of pet accidents! I am grateful to have found this product and the company who sells it. I am sad to see the previous 2 poor reviews as there must be a good answer to why they had a problem. I trust this company and have nothing but good to report on them.