Whatever it is that was wrong with Wine.Com over this past summer seems to be fixed. My previous order was a disaster- delivered very late, no information, just awful. About 2 weeks ago I received a very nice apology and generous discount so I decided to try them again. Everything worked perfectly- delivered exactly as promised and I was able to use the apology coupon and made a second order to use a very good coupon that they had sent my husband. So if you used to like them, you might want to give them a second chance. We have been members for about 10 years and except for this past summer, have always been quite pleased with their service.