I read these reviews after I purchased two cases of wine from wine.com. I used the virtual chat and got excellent help. I'm a bit of a wine dummy and really only use wines mostly for cooking. I needed both whites and reds for my cooking. I feel like I received a free lesson in world wines. My credit card was charged exactly what I submitted in the order. Their selection is vast. They have both expensive wines and wines not so expensive. I'm surprised to read the negative reviews. I'm usually very picky about service but I received excellent service my first time ordering. I will come back.