Meredith B.

I accidentally purchased 5 overpriced tickets for the wrong location. I didn't notice because the stadium designs were so similar. 30 seconds after I confirmed my order, I realized I had messed up and called Stub Hub. They said that they could not cancel the transaction even though it had not yet processed, but that I could list my tickets again on their site. I was in tears because these tickets were so expensive and they were a bday present for my son but they did nothing. When I listed my tickets, they immediately suggested that I list for $50 less than I had purchased them 30 seconds ago. Not to mention, this would also leave me without recovering the insane fees they charge. So within 10 minutes, I am out $500. I was only able to sell 3 of the 5 tickets I purchased, so I took an $800 hit because they couldn't cancel an order that hadn't even processed. I will NEVER purchase through stub hub again. Their staff was rude and became belligerent when i told them their site policies were criminal. I would give them 0 stars if that were an option.