They have resolved a few order issues crazy fast. They cater specifically to my unique fashion tastes with a huge variety - Plus when something is a bit pricey I can always just wait a bit for a sale since they have regular ones throughout the year. I'm thin and tall but I really love that they regularly show plus size models on their instagram - the girls are gorgeous, sexy and fly as all heck. The ONE thing that prevents me from shopping more is is that they don't always provide the fabric content or inseam for tights - every pair of tights I've purchased have been too short and even some of the mesh socks have been extremely small (I'm 5'10" and wear a 9 shoe).