DO NOT BUY FROM THEM. I ordered a hoverboard for my daughter for Christmas -it worked for ONE DAY. It wasn't the pictured item, but we let that go. We shouldn't have! It hasn't worked since and I have no way of getting in touch with them. They do not respond to e-mails and the phone number rings busy. All I want is for them to fix this one or replace it. They have my money and we have no hoverboard for months now!