Mel S.

I ordered a pair of shoes on November 27th and on their website it said they would be processed and shipped within 24 hours. I paid extra for expedited delivery so the shoes would get there within 4-6 business days. They took the money from my account straight away but after a week it said my shoes are still being processed. So I contacted them and they said they would sort it. The shoes finally left their warehouse after 7 days (not the 24 hours they said) and after a lot of frustrating correspondence (they don't answer your questions, they generally just send computer generated responses) I received an e mail saying they could only send the shoes via standard now as expedited is no longer possible and it will take 6-8 business days. They kept trying to tell me that I do not understand there are 2 parts to the order - the processing and the shipping. I totally understand but they just mucked up! I paid for 24 hour processing and 4-6 days shipping. Instead I get 7 day processing and 6-8 days shipping. I need the shoes in 2 days but it does not seem like I am going to get them. Communicating with them via e mail is painful because they do not answer your questions and tend to give generic responses. They have not offered to refund me for the shipping despite admitting fault. I will never use this company again. Stay away from them, there are literally thousands of complaints about this company online, I wish I had thought to check before I ordered.