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The workers are amazing to deal with. Always friendly and knowledgeable. They have helped us drive a lot of new reviews and get our name out there. They have even helped us to get a few new customers as a result of their efforts. So what is the downside? Sometimes they send a bit too much to the customers, which can irritate them and they don't have a way to delete erroneous ratings. We have a guy pretending that he is us and his customers are flocking to Signpost and leaving derogatory remarks on our account! People we never heard of are leaving 1 star ratings! We finally had one guy come forward and explain that this man was claiming to be us. We called Signpost yet we cannot get the 8 or so bad reviews off of our account! No way to delete them! Signpost said, "Don't worry the public wont see them!" However, these bad ratings bring my overall score down. If they continue coming in I will go from a 5 star company to a 1 star! Not good at all. If they could just fix this issue they would get upgraded to a 5 star from me!
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We signed up for the review services and received more reviews than 2 months than the company had...
Hi Melody, we're so sorry to hear about your trouble with a fellow business owner. Unfortunately, we do not have any control over how outside review sites moderate incoming reviews, but luckily any negative feedback sent to your Signpost account is not visible to the public and will not affect any public ratings of your business! We're glad we can continue to drive great reviews from your real customers in the meantime to boost your online presence!