Melleny C.

I rarely go out of my way to write a review, but I would be doing my fellow Americans a disservice if I didn't warn you about the HORRIBLE experience you will have if you use Rentpayment.com. As a property manager, I literally have thousands of dollars withheld or delayed in being deposited in my account (which is supposed to happen in 24 - 48 hrs).
This happens even after they debit the tenant's bank account. So where the heck does the money sit for weeks at a time? When you contact the company to find out, this is what you'll experience -

1. They RARELY answer the phone (no lie, I've been on hold for nearly 6 hours as I type - check the photo).
2. HORRIBLE customer service - after long wait times, a non-helpful representative will place you on multiple holds and hang up on you!
3. They NEVER answer emails - you can submit a help ticket online but don't hold your breath on getting a response. I sent multiple emails 3 weeks ago. No response.
4. They will try to get you off the phone as quickly as possible by telling you someone from the "tech team" will call you back. LIE. You will not receive a call.
5. If you insist on waiting on the phone while they resolve your issue, the call will magically "disconnect"; i. E. THEY HANG UP ON YOU. Even though they have your phone number, don't expect them to call you back.

I encourage everyone who encounters these issues to launch a complaint with the Federal Trade Commission, the BBB, and other Consumer Protection Advocacy Groups. Perhaps they will respond if enough of shared experiences grow traction for another Class Action suit against them.