Melissa S.

The absolute worst customer service, I couldn't believe it. We ordered food for delivery at 7:27pm and received notification that estimated arrival was at 8:47. Kinda late for us but we went with it. 8:50pm comes around so we call to check if it's on the way, any questions on finding our place... they said it's already out for delivery and should be there in 10-15 mins. Bummer, we have to wait probably until 9:10pm for our food. 9:15pm comes around and we are getting pretty anxious so we call back and they give us the number of the delivery driver to check with them. We call the number and they said they are at home not making any deliveries. We are confused and it's already 9:30pm so 2 hours after we ordered has passed. Call again and they say again "it's on the way!" We explain the driver said they are not delivering anymore but they didn't understand. I know it's dumb we kept thinking the food was coming since they kept saying it's on the way but it was 9:50pm and we call for the last time and they did not pick up. It had been 2 hours and 25 mins since we ordered and they didn't think it was strange we hadn't gotten it? No one said there must have been an issue with the driver, let me find out... we will reimburse you... so sorry etc but no, nothing.
It was the most bizarre thing, I see the charge on my card but no food was delivered. No apology. They can't keep track of what's going on and didn't care.
We had arrived from being out of town for weeks so we didn't have food in the house. We went to bed hungry.