Melissa S.

My package got lost so I emailed the appropriate department to start a ticket, three emails and I never heard back. Over a week went by ups couldn't do anything as they didn't know where the package was so I called flexshopper. The rep on the phone was great and walked me through and said it could take up to three weeks to get it resolved(replacement).
Five weeks go by and they took two payments even though the item was sent back and cancelled once it was finally found. I called and they had to confirm the item was in fact not in my position for the 22nd time and said it will be another week before they refund any money. No explanation on why it's taken so long and why this hasn't already been confirmed!