I've had the fortune of finding some treasures. I keep in mind not everything is as it appears in photos and the no return policy makes me think twice before bidding. I can't say every purchase was a positive one, but it's second hand goods being sold by people who couldn't possibly be experts on all things. If I have a question, they answer it; if I have a problem, they have always been professional and assisted me as best they can while in keeping with their policy. The times I have been less than happy were borne out of my own failure to add up the shipping and handling prior to bidding. The item was only $8 but I paid $14 to ship plus $5 - oops. I notice some things sell for crazy high prices which is interesting. I do a little background check on an item to see if it's really the deal of the century and many times find the same or even new product being sold elsewhere for less. Shipping times fluctuate from store to store, so I just accept that as the way it is. They ship using FedEx and they typically pack an item very well. Only two items I purchased were damaged during shipping which was resolved without too much effort or inconvenience. I don't go into any purchase with unreasonable expectations. It's used, it's untested and it's not guaranteed so if you can't afford to take a loss then it's not the place to shop. If you hope to find something unique or vintage, you will; a printer or even a camera for $30, you can; I bought a cello for $60 and it's beautiful. You never know what you'll find.