Melissa L.

DO NOT USE INSTACART!

Buyer Beware using Instacart! Lesson learned for me tonight when I had Instacart deliver my Costco order! I requested a receipt and they told me that it is against Instacart policy to give a paper receipt. Now i know why!

So I contacted Costco and was able to obtain a copy.

Total product cost from Instacart is $235.
My receipt is $189.

Total cost for using their service tonight $76.86 for a $189 order.

Instacart does not true up the actual cost of the product if it is LESS than their website, only if the item is MORE then they charge you more. This includes weight of meat! If you get less than the pound, you pay for the full pound!

Not to mention their markup then increases their fees that are also assessed!

So I called instacart and I was on hold for 40 minutes before a supervisor connected and refused to refund the difference in product cost. I was educated that there is a clause that you pay the website cost not the store cost regardless of the difference.

Needless to say, this lesson made me furious as this $45 is above and beyond their other fees that I can clearly see in the total.

If you know someone older or needing assistance, who is using instacart, warn them to ask a neighbor to help them out!

This is a shame and very frustrating.

#baninstacart #instatheft #boycottinstacart