Melissa G.

So I go to this site looking for boots for winter. They won't let me look at anything without signing up VIP. Ok fine, whatever. I figure at the most it would cost $10 a month. So I order my pair of boots, and THEN it tells me that it's signed me up for a $40 a month recurring payment through my payment method after the fact. For a clothing store, they are a bunch of $#*!s. If you want to sell, you don't force anyone into anything. And the member services? What a joke. I'm STILL waiting to talk to someone and it's been 45 minutes and counting. I've stopped everything through paypal. Now I just want my account closed. But I expect my boots as according to paypal I already paid for them. You know why they don't have a review section on facebook? Because they know it would be filled with negative reviews. Then I get told over email that they have a vip skipping option that you have to use so you don't get charged. I have to remember to do it by the 6th each month or they will charge me for the vip. Skipping option, what a joke, I should not have to skip anything. I should not have been forced to be part of thevip thing in the first place. It should always be totally optional and you should have to enroll after the fact with ALL terms and conditions revealed BEFORE enrolling. That's how moral people do it. Because if I forget to skip, then you will charge me. That's called slime ball tactics. I'm still waiting to talk to one of your members in the chat and it's been 45 minutes and counting. Why do I have to wait on them to have my account cancelled and I can't just cancel my account myself like in every other legitimate online business in the world? Is it that they are hoping I'd give up so they can continue to charge me? Gee, I wonder. They've already been blocked through paypal and I will be keeping any of this correspondence including the chat (If I ever get through) so I have a record in case they decide to do anything stupid.

I am so angry they were trying to force me into something it isn't even funny. I couldn't cancel my account, and I couldn't cancel an order, I have to contact them and wait forever to get a response. The agent through email finally cancelled my account with them without me ever being able to speak to an agent through chat. Never ever again. I will go to REAL companies that aren't such slime balls like victorias secret and lane bryant. I will never ever use these guys again.