Melissa F.

I purchased a jumpsuit in March of 2016. Upon receipt realized it was too small. Emailed to ensure I was following the correct return procedure and promptly returned the jumpsuit the same day. I have almost 100 emails back and forth from Oliver Grace customer care agents, OXANA, ANYA, TAMMY, etc. have all replied to me saying: the delay in a full refund was because the computer system was changed, then the delay in a full refund was due to the finance department being backed up, the the delay in a full refund was another reason and the customer care agent sent my issue with a full refund straight to the CFO! Yet, dozens and dozens and dozens of emails later I have yet to receive my full refund. I sent a private message on Facebook, no reply. I sent a public message on their Facebook page, no reply. I sent in a complaint with the Better Business Bureau and they responded that Oliver Grace didn't reply to them. I am dismayed, it's completely unethical and I have followed all necessary protocol. I have stopped receiving emails back, sadly. At this point, I already paid for return shipping and I will just take the jumpsuit back! Had I know how fraudulent this company was i would not have purchased anything.