Melissa E.

I ordered two prints for a gift for my friend, knowing that these would arrive exactly on time for her birthday. I bought additional prints to qualify for free shipping, with the expectation that this would be a quality product. When I received my order just on time, i had SOMEONE ELSE'S ORDER. I tried to call, but their phone hours were closed. I sent an email and within 18 hours did not get a response (they reply within 24 hours supposedly). So I called them and told them the situation. They immediately put in a "reprint" with 2 day shipping. I asked if i can get a credit for my order since this was NOT my fault and I did not get the product/service I paid for. They said NO and that it was either or. Throughout the conversation they got confused with what i was saying as well, and were not easy to communicate with. I settled for just the actual product i paid for, hopefully now just 3 days late, and too late for the birthday gift. Let's see how this one goes...