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Melissa D.

Contributor Level

Total Points
86

1 Review by Melissa

  • LightInTheBox

8/20/16

This company does not stand by their products or their word at all! I ordered 2 dresses and 1 fit while the other did not. I talked to (well I should say emailed them) and basically was told that I should have looked at the measurements before I ordered and it was my fault for not looking at them before I ordered. I did! They said that the measurements are there so that many different countries can order from them and they are a standard size. I then told them I did and then they came back with it was a custom size dress and therefore not returnable (I never sent them my measurements therefore I do not agree with a custom made dress). Yes the prices are good but it took way longer to ship out than they said and now they do not stand by their products. Also the dress has a tag on it that says not to cut the tag off unless I know for sure that I want to keep it. They said that doesn't matter it still cannot be returned.

Here is the order number: **************

Update: After writing this review someone responded and dealt with my problem. It has now been resolved.

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LightInTheBox F. – LightInTheBox Rep

Hi, will you please provide us your correct order number so we may check it for you?

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LightInTheBox F. – LightInTheBox Rep

Dear Customer,

We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.

The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=13313729

Sincerely,
LightInTheBox Customer Service

Melissa Has Earned 6 Votes

Melissa D.'s review of LightInTheBox earned 6 Very Helpful votes

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