Melissa B.

Returned a Louis Vuitton Thames pm because of misrepresentation due to a crack in the canvas that wasn't mentioned in the description or in photos. Waited for full refund as stated by policy for such instances only to get an email stating it wasn't misrepresented and I'm only getting site credit. But initially it says under my returned purchase that I'm refunded to my original payment. So? I email them and ask why. But at this point I'm totally upset because the email states that their isn't a misrepresentation because it states that their are scratches to the leather.? Anyone who knows anything about lvs knows the difference between leather and canvas! I wasn't returning due to scratches on the leather I was returning due to a crack in the canvas! So I'm totally ticked and notify my card company for a dispute. Thank goodness I photographed the damage before returning it. I even put a note in the box with the bag stating exactly where the crack was at on the bag! So buyer beware! Purchase at your own risk because whomever handles returns don't know their crack from a hole in the wall!
Oh, to add insult to injury I noticed the bag had been reposted at a discounted price from what I paid then went back later to see the details and they removed the bag from my viewing. I've requested to be removed from their site once this dispute has been resolved. I don't do business with companies that don't stand behind their customers or their policies.