Melissa b.

Ordered Feb 24, said 3 of 4 items were in stock and should arrive March 4. I sent an email on March 6, asking about status and asked if I could decline order... Just asked, via email. Without any response, I received msg through IM on FB with a refund which would not have been a big deal if it was not a birthday gift for my 7 year old child... Then I requested via IM that a CSR call me and rec'd a msg that they were too busy. When I called items I had ordered were no longer in stock. Management sent 2 of the 4 items without cost; however, it was not the dollie and me that my daughter picked out online. Will no longer use them. This time they reported that they were shipping all items together where as in the past, they have sent one item at a time.