Melissa A.

After mishandling our reservation to begin with, we were finally happy to just be booked and ready to go on vacation. Little did we know that without ANY explanation, Cruises Only was going to email us that they were changing our vacation itinerary around on us again. This is the worse I hae ever seen.

Call the tool free number to get help or get answers, and sit on the line for upwards of literally 3 hours each day ( called 3 days in a row to try to reach anyone at all) and then I get Tammi, who is in a chromic level bad mood herself. Nasty attitude, crass responses, cold manner and absolutely rude in everything she cut me off to say today. I would NOT book anything trough this company again. Zero concern or customer service once they have taken your money. No resolution and no apologies for a ruined trip. 0 stars.