In October I bought 2 pair of Ugg boots. They cost $213.00 with shipping. One "pair" is one boot that is about a size 7 and the other is about a 10. Not good. The other pair are fine, expect that they just did not seem as well made as my usual Uggs that I buy and I have been buying at least one paid a year for the past 20 years. I wrote them through the company's email site, so to not have any sort of emails that I could later find to complain about and they just ignored me.
I wrote them at least once a week saying that the one pair needed to be replaced and the other was not as good of quality as I am used to and I believe it is a knockoff. Never heard back from them.
So when my AMEX card came through with the charge on it, I did all the requisite filling out of paperwork and everything and they got back to me saying that they would investigate.
About 3 weeks later I got a "sorry, but we did everything..." letter from AMEX but since I only communicated with them through the channels open to me through the website (and they don't have to give any of that information up, nor do I get a copy of it in my outbox) and since I only have 3 weeks to lodge a complaint I have to pay the $213 for the 2 pair of Ugg knock-offs. So, don't do business with them. Stick to ShoeBuy or even better, Zappos.com.
And, I realize this should be separate, but every single time I have complained about a transaction to AMEX, they ALWAYS side with the company... Just os ya know, AMEX... I'm coming after you, too.