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Like others have mentioned, they charge a shipping fee to return items and they say they don't charge for exchanged items. So I sent a return and an item to be exchanged in the same package, and still get charged the shipping fee. I also see that they are not going to credit me back the tax I paid on the returned item, which I believe is illegal.
It took quite a while to get my order, then waiting for them to process my return & exchange and send out the exchanged item - basically I ordered one of the items 2 months in advance of the event I needed it for, and I won't have it in time. Customer service gave short, unhelpful answers and only gave me exactly the information I asked for so I had to ask a million questions. I can find better clothes elsewhere without all this crap.
Mel C.'s review of VENUS Swimwear earned 3 Very Helpful votes
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I have ordered several items from Venus but truly was disappointed when I had it returned and...
All of their clothing falls apart right outside of their return window and they refuse to take it...
Hi Mel, we apologize for this experience. Whenever we process a refund, the tax is automatically refunded. Whenever we process an exchange, we automatically waive the shipping charge on the new order. We do want to take a look at your exchange to make sure everything is processed correctly. We have sent you a private message to further assist you.