Mel C.

Please beware if you are staying with Choice Hotels. Check your bank accounts for fraudulent activity and NEVER give your card information over the phone.

Somebody from Choice called me two days prior to my stay to confirm my reservation. He knew all my information. Said my card on file was coming up as not valid and they needed to have a valid card on file. I confirmed with him my card info. The next day, my bank account was drained of every penny I had and then some. I confirmed with Choice customer service that they did not make that call to me. The agent I spoke with said he'd document it and apologized for the inconvenience. That's it.

I called back the next day to see why they aren't notifying customers that their system has been compromised. They said there's no way to prove that it happened. Someone claiming to be from your hotel and having all of my information called me with ill intentions. Scammer also proceeded to send me a reservation confirmation email (which I showed the hotel manager and she verified it was from the official address) What more do you need to know? Your systems were compromised and I cannot believe you aren't warning others about this.

I will never do business with you again, nor your affiliates (I've cancelled my Bluegreen Vacation just now). And it wasn't just being scammed that has pushed me in this direction. It was the fact that when I first booked you charged me for THREE rooms when I only wanted one. It took many phone calls and over a week to get my money back. Booking this stay was a nightmare and that all falls on your poor customer service.

I made a large purchase. Two of them items did not fit, so I returned them immediately. They received the items but have not returned my money. No answers on phone calls, no answers on emails, no answers on facebook messages. SCAM!