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I am young and pretty tech-savvy, and so I was surprised that for an almost entirely online service, it was not very intuitive to try to navigate the site and the options are first. I had to get help a few times, and so it's not exactly a site I look forward to navigating at any point. However, after the frustration of figuring it out at first, it now works adequately, and as long as it keeps running okay, I won't bother switching. So, it's okay, but not fantastic.
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Hi Melanie,
Thank you for your valuable feedback. Our platform has worked great for many thousands of customers over the last few years. However, we agree that it is time for a facelift. Our tech team is working on a major upgrade to the online mailbox user interface, which should roll out in the coming months.
In the meantime, thank you for your patience and for choosing iPostal1. If you have any questions or concerns, please do not hesitate to contact us at service@iPostal1.com.
Sincerely,
IPostal1