I ordered 3 items from bikeinn at a cost of approx. $650. I read the reviews on site jabber AFTER I submitted my order and worried I might have made a mistake. There were so many bad reviews, esp concerning delivery and refunds. I hoped for the best and was pleasantly surprised to receive my items beautifully packaged and intact during the specified delivery dates. Everything is in great condition. I couldn't be happier and will definitely be a return customer.