I ordered a dress for a special event, so when they told me it would be back-ordered and not available until after the event, I asked to cancel my order. It took a few days, and they wanted to just give me a store credit, not a refund, but I insisted. On the fourth day, they did refund the money. I doubt, based on these reviews, I will order from them again, but they did let me know how late the order would be, and I was able to get my money back. Based on what I have read here, that may be worth one extra star.