Mei T.

It was a horrible experience stayed with host at ******* 132nd St, Surrey.
Prior to booking, we read all the good reviews on this host.
With our horrible experience, we now wonder should we ever trust any reviews at Airbnb.

It was a hot day when we arrived at Surrey.
As we arrived at the door of this suite, we rang the bell. A young lady answered the door, and walked us through the entire suite. It was a basic suite with kitchen, bedroom, bathroom and small dinning table, chairs, tv and sofa. We were handed 2 keys. After looking around, we found that there was no window screen. As, I am allergic to mosquito bites, I commented: there is no window screen. The young lady replied there is no mosquitoes here. I was wondering, as we lived in Surrey for 15 years before we moved away. The suite was not ready as we were to wait for towels to be washed in the laundry room.

The night was terribly hot and we have to close the windows due to mosquitoes. We could hardly sleep. The next day, I knocked at her door which is next to my suite. I asked if we could put a screen on the windows to allow air to come in at night. She replied with I would do anything to make sure you were comfortable. She said she had to check with her in laws up stairs. A half hour later, she came back and said ok to put a screen. We got to buy the screen and only allow to 4" wide just enough to get the window locked. The evening the young lady came by, and said if we were not happy we could move out and she will refund us. The young lady helped with cutting the screen and use a painting tape to secure the screen around the windows. Now we are a little better to sleep, but still pretty hot as the windows were not wide open. Even the young lady mentioned, how could we sleep with window closed on a hot day!

The next night, my husband accidentally noticed a device looks like a camera behind the entrance door. I went to knock at the host door. This time a young man opened the door, I asked him to come to the room to see if that was a camera installed. He was angry and said: "If you are not happy you can move to a hotel". I said to him: "We are only curious and need an answer". He walked away. A few minutes later, he came with a laptop showing us the name of the device DCS, which is a security alarm sensor.
We said that was fine and good to get an answer. He walked away angrily with his laptop.

Do not expect any hot water in the bathroom or kitchen taps.
The mattress is poor quality foam and the bed frame is higher. We knocked into the bed frame every time we go to and out of bed, and got bruised on our legs. There were three of us, and only 3 bath towels, one face towel and one hand towel were provided during our stay. No cleaning or change of towels. Wonder why do we pay for cleaning fee?! The host is real cheap!

When we came home, we received an email from Airbnb saying that the host claimed that a laptop was missing at our reservation. We were a real shock to hear from our host. First of all, according to his rental, there is no laptop or computer service available. Secondly, when we checked in there was no laptop or computer in the suite. Thirdly, the only laptop we had seen was the one the host brought into our suite to show us the device of a security alarm sensor and he walked away with it. We brought our own laptop HP which is black and we put in a business case to carry.

I replied to the email sent by Airbnb and also called the customer service.
I explained to the representative at Airbnb what happened when we stayed at the suite. He said the truth will come out in the wash. I told him that this kind of dishonest host should not be in Airbnb website. He said Airbnb will look into that matter. I told him I did not want to write a review. He encouraged me to write an honest review so that others can see.

This was the first and the last time we use Airbnb to book any reservation. It is a scam and not worth it. The hosts are rude and not helpful. The reviews all said that they are nice and helpful. We wonder if these reviews are fake or written by themselves. There is a saying: "It is too good to be true, you got to watch out!"