Airbnb.ca

2020 Jan. I'm using Airbnb for years, but I realised that they getting so full with crap, their business model start showing signs of racketeering. It's NOT what it used to be! They keep jacking up prices by the day, so if you thought of a reservation and saved it to get some answers from the host... all the sudden next day the price is higher. Then the price shown in CAD (as my selection) all the sudden changing in USD when I click the reserve button, meaning that they ripping me off with the exchange rate and making me to pay 2.5 % more on my credit card. Service fee is getting crazy, same as certain city's all kinds of mambo jumbo taxes...

Update- After waiting for two months, I finally received reimbursement from Airbnb for damages done to my septic pump when renters put down wipes down the toilet. However, I only received 50% of my costs due to what they deemed were actual market value. Be warned fellow hosts. If renters damage your property in any significant way you will not receive the full value of your repair costs.

6 June 2022

Egypt Airbnb treatment

This business establishment does not even deserve one star. My brother and I reserved this Airbnb in Egypt for 2 weeks. Upon checking in I took photos of the room, there was dust and trash in the closet, toilet was dirty and worst of all the pillows were so dirty and stained. After two weeks stay, I informed owner that I would be checking out early in the morning to catch a flight which was around 3am, and that the other people they will be leaving around 10 am because check out was at 1100 am which he agreed. Then around 3am on the day I was to leave he came by and said that everyone had to leave when I leave This included my brother 2 children and a woman with health problems. They had to wait in the street at 3:30 a.m. for a taxi to pick them up. I told Airbnb all that they didn't want hear it. That was the worst treatment for guest at an Airbnb

I reserved a house for a month for 950.00 I spoke with the owner (Host) and found out that the room he had listed was no longer available because he was moving back in his house. He offered me the apartment he was moving out of and I declined and canceled my reservation. 2 weeks later the charged my credit card for $950.00 They paid the owner who took the money knowing I never spent one night in his place. The owner said tough $#*! - air B n B paid me - go after them.
Air B n B says go after the owner.

I had to pay $950.00 and never spent one night in the place
I have been scammed

I have been a customer with airbnb for 5 years and have travelled and stayed at least 8 to 9 different times using their app. Last week I attempted to log into my account to book my birthday trip at which time I was told my account has been deactivated, when asked why, they said that I needed to wait for 48 hours for a customer service rep to get back to me. It has been 4 days and my account is still locked. THE WORST COMPANY the first couple times they screwed my over I let it go but this is just to much.

Now, planning a trip to the sea in advance, I suddenly remembered that I had not written a review about the site that shook my nerves last year and this site is Airbnb. I came across this site last year before my trip. Navigation on the site is very simple and you can easily find a suitable option for price and location by setting parameters. My husband and I decided to book apartments in Istanbul for 3 days before the seaside trip and it was awful. The booking passed very quickly and money was charged immediately after that the owner wrote and asked to cancel the reservation. You should not do this in any case, after all if you do that then the money will not be returned to you! If the owner writers that he cannot accept you, then let him cancel the reservation. It was good that I knew this info and did not cancel our booking. The owner did not want to do so and I had to call the customer support service i order to fix this problem. Two weeks later after the incident, I got a call from Airbnb support with apologized for such a case. They said that the person has not been renting this apartment for a long time, he left for another city, but still offers several apartments. That is most likely he deliberately deceived people by ads with fake apartments. Do not recommend this service!
One star for the support!

I have been hosting with AirBnB since 2013 and all my transactions have been clear as water. Never have problems with my payment, it has been always on time. Highly recommended!

I cannot express just how appalled and disgusted I am by the sheer incompetence and disregard for customers displayed by Airbnb and its hosts. My recent experience with Airbnb and their host Doris ( property name: Richmond center, Skytrain upstairs) have me stranded, distressed, and furious, and I must share this horrific experience with the world.

I had a confirmed reservation for a vacation in Vancouver for 1 night only, and I was looking forward to a fantastic stay. However, out of nowhere, the Airbnb host decided to cancel my reservation at the very last minute. No advance and reasonable prior notice with explanations, no warnings – just a cold and heartless cancellation last minute.

This cancellation put me in an impossible situation. With very few options left, I have no choice but to book an alternative hotel, but I found the cost astronomical at $820 per night! ( while my booking with Airbnb host was for $291.33) and I'm financially drained and can't afford that and my vacation was tarnished beyond repair.

What's even more outrageous is Airbnb's response to this situation. They claim to be a reliable platform, but their support team is utterly incompetent especially Karen. They promised a refund for my reservation, but it will take a ridiculous 15 calendar days to process. Meanwhile, I'm left high and dry with the financial burden and emotional distress caused by their unprofessional host!

It's beyond belief that Airbnb allows such amateurish hosts on their platform. The lack of accountability and support for customers is mind-boggling. I'm utterly shocked and appalled that they have no qualms about putting their customers through such turmoil.

My advice to anyone considering using Airbnb Canada: DONT! It's not worth the risk, the stress, or the financial burden. They've lost a loyal customer, and I intend to pursue legal action against both Airbnb and the irresponsible host for the damages they've caused me.

This experience has been an absolute nightmare! And I will never trust Airbnb again. Save yourself the trouble and steer clear of this unreliable platform at all costs!

I tried to rent a couple of nice places for my honeymoon. I found two wonderful spots and proceeded to booking. I entered my MC and I was told my account was now suspended because something was flagged with my card. I followed the instructions and emailed Airbnb. They said my card showed up as being from the Netherlands (?!?), and that I had to screen capture or scan the front page of my MasterCard statement. I smelled a phish and said 'bag that'!

My fiancee tried to book the same places with her card and got the same response. Our cards are perfectly fine, btw. She did send them a screen capture of her statement after speaking on the phone with Airbnb. The help desk said they could not clear up the problem, but that they would High Priority flag the problem with the correct department.

Two days passed with no word. She called back, and got a very helpful person who couldn't help us, but gave us assurance that the problem was flagged High Priority. Days more passed. Btw, they wouldn't accept any other payment method from us Canadians. As you might expect, the places we tried to booked got booked by other lucky people. More days passed and my fiancee called again. Same story as before. The next day, we called during regular business hours (I guess) and she was able to speak with someone in the correct department. She was told that her card statement had not been looked at because it was emailed and not submitted through the website. Well, this is what we both were told to do! That person got the ball rolling and the following day my fiancee's card was cleared. I had them cancel my account.:(

We were able to book a couple places last minute, but not what we wanted. No one on the planet has ever declined my card before. Their reasons were extreme, if not spurious. Very frustrating, discourteous, and we had to do all the follow up to resolve our problem. Airbnb is not a well run company. Beware, if you have a problem, you're on the hook to get it resolved.