Elza M.

Now, planning a trip to the sea in advance, I suddenly remembered that I had not written a review about the site that shook my nerves last year and this site is Airbnb. I came across this site last year before my trip. Navigation on the site is very simple and you can easily find a suitable option for price and location by setting parameters. My husband and I decided to book apartments in Istanbul for 3 days before the seaside trip and it was awful. The booking passed very quickly and money was charged immediately after that the owner wrote and asked to cancel the reservation. You should not do this in any case, after all if you do that then the money will not be returned to you! If the owner writers that he cannot accept you, then let him cancel the reservation. It was good that I knew this info and did not cancel our booking. The owner did not want to do so and I had to call the customer support service i order to fix this problem. Two weeks later after the incident, I got a call from Airbnb support with apologized for such a case. They said that the person has not been renting this apartment for a long time, he left for another city, but still offers several apartments. That is most likely he deliberately deceived people by ads with fake apartments. Do not recommend this service!
One star for the support!