I can share that Etsy is working with me to remedy this situation. While it took my persistence to make this happen, Etsy does deserve some credit for seeking to resolve.
“Read This Before You Buy From Etsy”
• Previous review
Apparently in an Etsy review, you cannot share what the seller wrote to you...in this case, Katya from BeGenuine. I opened a case and found out my review was removed at the request of the seller because I quoted what the seller wrote to me. So, in reality, I would assume that most negative reviews are removed. Also, the ability to write a new "compliant" review is not an option. Basically, this reveals that the reviews on the sellers are misleading. Sellers appear to be reputable, but they may not be. This is fraud in my opinion.