Cust svc team should be honest about production delays and just tell customers how long delays will be rather than send some useless email that says they alerted the production team about the inquiry. Useless. I needed my order printed by the 14th and the confirmation showed delivery by the 13. After a phone call and 3 emails with nothing at all happening by the 16th I cancelled the whole order. DON'T HAVE PEOPLE CREATE, ORDER and PAY IF YOU CAN'T DELIVER ON TIME.
We're very sorry about the delay you experienced, Meg. Our team will be reaching out to you shortly.
Best Regards,
Amanda