Meg M.

UPDATE (Feb 20): I finally got my refund. Seems the only way to get your needs addressed is to post a review about them or make a scene. Customer Service Score: 0.01.

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UPDATE (Feb 18): Obviously, Lara O below has seen my review. I have emailed her and got an auto-response telling me to contact the support team. The same support team that's been ignoring my emails and neglecting to respond to my follow ups for 8 days now. Not looking good so far, Lara.

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Tried a "free trial" of their Plus Membership as a newbie to the site only to have them charge my account after a month without any notice or reminder that the trial was about to end. I was unable to use the account very much and didn't agree to this auto-enrollment to the Plus Membership.

After a few emails back and forth with their customer service, they have now stopped responding to my emails and are not giving me any updates on my concern. They even took to blaming paypal for my lack of refund and even told me to follow up with Paypal's customer service. After consulting with Paypal customer service, I've learned that Freelancer.com is well within their means to issue the refund on THEIR OWN.

Despicable and thieving. I hope more people come to learn about your lack of care or respect for the problems that your users are encountering.